Delivery & Returns

DELIVERY
We aim to despatch orders within 3 working days from the time payment has been received.
Custom and personalised orders within 10 working days.

For packing and delivery we charge £3.95 per order. We only deliver within the United Kingdom.

Please contact us if your delivery requirements differ from above.

RETURNS & GUARANTEE
We want you to be happy with your purchase and guarantee to exchange or refund items you are not completely delighted with, all we ask is that you return them to us within 14 days, unused and in the original packing. This excludes custom and personalised orders, which are non exchangeable or refundable, except where faulty.

Should you need to return an item, we recommend you use recorded or registered post so you have proof of postage. Please include your name, address and details of the problem with the item and state whether you require an exchange or refund. Note it is the sender's responsibility to ensure the goods arrive safely. We do not refund postage and packing costs. Post returns to Snow Goose UK, Market Bosworth, CV13 0EZ

Once your return has been received by us, we aim to process your refund or exchange within 7 working days. You will be emailed once your refund has been processed. We can only credit the account/debit card/credit card that was used to make the original purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition with damaged or missing parts for reasons not due to our error.
Any item returned more than 14 days after delivery.


Trade

Please send trade enquiries using the form on the contact page and we’ll be happy to help you.


Terms & Conditions

PRICES
All prices are in pounds sterling and may be subject to change without notice. We shall not be liable to you or to any third-party for any modification or price change.

PAYMENT
Online ordering is easy and secure via Shopify or PayPal even if you don’t have an account you can use a current debit or credit card. It's your responsibility to provide current, complete and accurate purchase and account information (including your email address, card numbers and expiry dates) for all purchases from our store, so that we can complete your transactions and contact you as needed.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

If you prefer to email your order we will be happy to send you a pro-forma invoice with our bank details for bank transfer.

All trade orders must be paid by bank transfer.

SPECIAL OFFER CODES
Special offer codes may only be used once within the dates specified.

CONDITIONS OF SALE
Information given about products is to the best of our knowledge and for guidance only. All dimensions and capacities are approximate as each product is individually handmade. Photos are close to actual colours, however they may vary on some computer screens.

We reserve the right to refuse service to anyone for any reason at any time. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in our service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any of our products without express written permission by us.

COPYRIGHT
All Snow Goose UK designs, photographic images and written content shown on this site are the intellectual property of Snow Goose UK. Copyright © Snow Goose UK. All rights reserved.

You may print or download images under the CC-BY-NC license for private use only if you acknowledge your source as www.snowgooseuk.com. No content may be used or replicated by you or distributed to others for commercial gain.

You agree to indemnify, defend and hold harmless Snow Goose UK and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

PRIVACY & DATA PROTECTION
Snow Goose places a high priority on protecting the privacy of its customers, interested parties and the secure management of data. We have reviewed and updated our procedures and policies in line with the new General Data Protection Regulations which come into force on 25th May 2018.

Access to the website and data transfer is tightly controlled by the owner of Snow Goose.

What we collect - name, address and contact information including email address.
What we do with the information - fulfil orders, reply to enquiries, internal record keeping and from time to time we may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

By supplying your email address you agreed to us using your personal information for direct marketing from Snow Goose, you may change your mind at any time by emailing us at info@snowgooseuk.com with the Subject ‘OPT OUT’.

Any details you supply will not be disclosed to third parties, except in cases where required by law or if you violate our Terms & Conditions.

If you have any questions about our Privacy Policy or the personal data we hold on you, you can contact us via email at info@snowgooseuk.com or via the contact page on this website.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer you can modify your browser setting to decline cookies. Here is a list of cookies we use:
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your bag.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

LINKS TO OTHER WEBSITES
Our website contains links to other websites of interest. However, once you have used a link to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

Under the Data Protection Act 1998 you may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please email us using the contact form with the Subject 'Subject Access Request'

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or our service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.